GRIEVANCE REDRESSAL MECHANISM

GRM

Quick Link

TOR of GRM

Grievance Form

The completed Complaint /Grievance Intimation form may please be dropped in the drop box or sent to grievance@balkumaricollege.edu.np 

Policy

Any student of the College who have any grievances regarding college academic and infrastructural facilities needed for their best academic achievements can approach the  Grievance Redressal Mechanism at the College. The Mechanism shall consist of members as appointed by the Principal. Said grievance must be in writing and should be made as quickly as possible. The Mechanism shall take grasp of the grievance and inform the Committee formed to enforce this Code or the Internal Complaints Committee. 

The college provides adequate and ample platforms for its different stakeholders to raise their grievances. The college insists on convening regular grievance record book for all the departments.

  1. In order to resolve any confusion and grievance related to admission to various academic programmes special helpdesk should be arranged. 
  2. Grievance related to fee payment, caution deposit, etc. should be dealt by the respective committees like admission and office, and should be reported to the principal according to the seriousness of the issues.
  3. Complaints related to various offices of the college including the principal can be informed directly to the CMC of the college.
  4. Adequate measures should be taken to address the suggestions regularly gathered from the suggestion box and Grievance record book from different department   of the college.
  5. Grievance Redressal Mechanism convenes frequent meetings to monitor the grievance redress activities of the institution.

The Grievance Redressal Mechanism Committee

The working of the committee in Balkumari College can be described by the following flowchart
COMPLAINTS HANDLING FLOWCHART OF STUDENT
 

Annual Report 2022-2023

The Grievance Redressal Mechanism of Balkumari College has been set up in accordance to the UGC regulation. These regulations were aimed at addressing and effectively resolving the grievances of the students related to Higher Education Institutions. 

The Grievance Redressal Mechanism (GRM) aims to look into the complaints lodged by any student and redress it as per requirement. The students can state their grievance regarding any academic and non- academic matter within the college through the online and grievance/ suggestion box. The college aims at solving the grievances of the students within stipulated academic and non- academic matter within the college through the online and grievance/ suggestion box.

  1. To develop a responsive and accountable attitude among all the stakeholders in order to maintain a     harmonious educational atmosphere in the institute.
  2. To uphold the dignity of the College by ensuring a conflict free atmosphere in the College through promoting cordial Student-Student relationships and Student-teacher relationships.
  3. To encourage the students to express their grievances/problems freely and frankly, without any fear of being victimized.

Cell gives the students a fair and proper channel through which their problems can be brought to the light. Through this, the students develop a feeling of security. Considering that students right now, liv in a world of increasing peer and societal pressures, the cell also provides an option to report grievance anonymously, in case a student does not wish to reveal their identity.

SL No

Grievance

Action Taken

Time taken for grievance redressal

1

Lack of dustbins and waste baskets

Additional dustbins purchased and kept at classrooms and corridor

3 days

2

Lack of sufficient lights  ,buckets and mugs in student washrooms

Lights installed, additional buckets and mugs purchased

3 days

3

Quality of canteen  food

Matter discussed with canteen management committee and food menu revised

4 days

4

Cleanliness of student washrooms

Cleaning staff informed and students were given awareness regarding proper use of washrooms

3 days

5

Damaged locks in student washrooms

Locks replaced

2 days

6

Timely service and cleaning of water coolers

Matter discussed with maintenance staff and coolers cleaned

2 days

7

Sanitary napkin vending machine damaged

Vending machine repaired



3 days

8

Request from students of II sem BBA for repairing fans in their classroom

Fans repaired

2 days

9

Lack of sufficient breaks during  classes

Students shall be given a 30 minute break after each 3rd period 

4 days

10

Request for college bus service 

Principal discussed the matter with the private bus authorities and made necessary arrangements

On the process (to buy College bus)

7 days

11

Installed Suggestions Box and grievance book

Suggestion box is installed in common areas of the college and all departments kept the grievance book students can drop their suggestions and complaints with or without revealing their identity.

 

12

Update  website

On the College website, a new online Grievance Redressal area was created for registering complaints/ suggestions of Students / Staff / Parents.