The completed Complaint /Grievance Intimation form may please be dropped in the drop box or sent to grievance@balkumaricollege.edu.npÂ
Any student of the College who have any grievances regarding college academic and infrastructural facilities needed for their best academic achievements can approach the Grievance Redressal Mechanism at the College. The Mechanism shall consist of members as appointed by the Principal. Said grievance must be in writing and should be made as quickly as possible. The Mechanism shall take grasp of the grievance and inform the Committee formed to enforce this Code or the Internal Complaints Committee.Â
The college provides adequate and ample platforms for its different stakeholders to raise their grievances. The college insists on convening regular grievance record book for all the departments.
The Grievance Redressal Mechanism of Balkumari College has been set up in accordance to the UGC regulation. These regulations were aimed at addressing and effectively resolving the grievances of the students related to Higher Education Institutions.Â
The Grievance Redressal Mechanism (GRM) aims to look into the complaints lodged by any student and redress it as per requirement. The students can state their grievance regarding any academic and non- academic matter within the college through the online and grievance/ suggestion box. The college aims at solving the grievances of the students within stipulated academic and non- academic matter within the college through the online and grievance/ suggestion box.
Cell gives the students a fair and proper channel through which their problems can be brought to the light. Through this, the students develop a feeling of security. Considering that students right now, liv in a world of increasing peer and societal pressures, the cell also provides an option to report grievance anonymously, in case a student does not wish to reveal their identity.
SL No | Grievance | Action Taken | Time taken for grievance redressal |
1 | Lack of dustbins and waste baskets | Additional dustbins purchased and kept at classrooms and corridor | 3 days |
2 | Lack of sufficient lights ,buckets and mugs in student washrooms | Lights installed, additional buckets and mugs purchased | 3 days |
3 | Quality of canteen food | Matter discussed with canteen management committee and food menu revised | 4 days |
4 | Cleanliness of student washrooms | Cleaning staff informed and students were given awareness regarding proper use of washrooms | 3 days |
5 | Damaged locks in student washrooms | Locks replaced | 2 days |
6 | Timely service and cleaning of water coolers | Matter discussed with maintenance staff and coolers cleaned | 2 days |
7 | Sanitary napkin vending machine damaged | Vending machine repaired | 3 days |
8 | Request from students of II sem BBA for repairing fans in their classroom | Fans repaired | 2 days |
9 | Lack of sufficient breaks during classes | Students shall be given a 30 minute break after each 3rd period | 4 days |
10 | Request for college bus service | Principal discussed the matter with the private bus authorities and made necessary arrangements On the process (to buy College bus) | 7 days |
11 | Installed Suggestions Box and grievance book | Suggestion box is installed in common areas of the college and all departments kept the grievance book students can drop their suggestions and complaints with or without revealing their identity. | Â |
12 | Update website | On the College website, a new online Grievance Redressal area was created for registering complaints/ suggestions of Students / Staff / Parents. |  |
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